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"Simbient came in, learnt our system, implemented ideas to improve it, and helped give us a real competitive advantage.

In future, we are planning to take advantage of our partnership with Simbient to enhance our system for our clients, specifically reviewing our Premium system with a view to surfacing information on the internet."
Marc Diffey, General Manager - Business Improvement & Strategy
Gallagher Bassett Services Pty. Ltd.


Challenge

Gallagher Bassett Services Pty. Ltd. is an Australian-based company with over 20 years experience providing specialist risk, claims management and professional services to corporate businesses, government departments, insurance companies, underwriters and agencies throughout Australia and New Zealand.

Gallagher Bassett's focus on innovation, commitment to quality and strategic decision-making alerted them to the fact that they had outgrown their existing applications partner.

"Essentially, we were looking to engage with a strategic partner who could handle the scope and complexity of our IT needs," says Marc Diffey, the company's General Manager - Business Improvement and Strategy.

"I heard about Simbient from a colleague who had worked with Simbient before.  We wanted to significantly improve our system, and having access to Simbient's diverse technologies and creative ideas enabled us to do that.  Simbient progressed our current system to such a better state that it now gives us a real competitive advantage."

Solution


Closely working with Gallagher Bassett, the Simbient team enhanced the Gallagher Premium System (GPS).  Simbient investigated and learnt the system, planned ways to optimise it, and helped create the vision for a roadmap of continuous improvement aligned with Gallagher's enterprise strategy.

Gallagher Bassett's partnership with Simbient has resulted in an enhanced system, specifically improving:

  • System stability and performance
  • Efficiency of internal and statutory reporting
  • System usability


Benefits

Gallagher Bassett benefited from Simbient's:

  • Quick transition
  • Ownership of code
  • Fresh ideas
  • Diverse expertise in various technologies
  • Local presence
  • Easy accessibility
  • Ability to grow with the business


Gallagher Bassett takes comfort in knowing that their system can now be adequately supported and maintained, and are working with a partner that can develop their application into the future.