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Simbient’s Application Management and Support services remove you from the worry of maintaining your line of business systems while ensuring that they still provide you with a competitive advantage while you focus on what you do best. Simbient provides the full life cycle of application management services for legacy applications and custom developed solutions.


Services


In order to provide a one-stop managed application solution, we provide the following services:

  • Support & Maintenance: Taking on complete responsibility for the support and maintenance of your applications for a contracted period
  • Extending Functionality: Adding features to your legacy or custom applications through new software development or customisation
  • Documentation & Training: “As-is” documentation of legacy or custom applications for which no documentation exists
  • Rationalisation & Decommissioning: Creation of a roadmap for decommissioning costly legacy applications and rationalisation of your line of business application portfolio to eliminate redundant applications
  • Re-engineering: Re-engineering of custom applications on newer, more prevalent technology platforms
  • Application Outsourcing: Complete management including staff transition



The Challenge


Bespoke solutions or customised legacy applications can deliver enormous benefit to your business in the form of a unique competitive advantage, however as those applications age they can develop the following challenges:

  • Complexity: They grow increasingly complex and reach a point where nobody understands the application’s inner workings, tending to make it somewhat of a “black box”
  • Consequences of Failure: The consequences of the application failing can paralyse your business
  • Specialist Skills: The application demands more time and specialist resources to manage it. Often the original developers are gone and this management is forced upon business users who are diverted from other more profitable initiatives.
  • Lack of Process: Informal decision making through poorly defined responsibilities can result in process inconsistency and a lack of IT control especially regarding change management
  • Fixed Costs: Understanding your fixed costs for maintaining the application is difficult because business users are multi-skilling and daily maintenance procedures are poorly defined or understaffed
  • Adaptability: Legacy applications can be difficult to modify to react to changing conditions in your core business, or to take advantage of new markets and shifting business priorities
  • Dissatisfaction with Incumbent: We understand that the reason for some of the challenges you may be facing with a legacy application maybe related to the service you are receiving from the vendor who originally implemented it. Sometimes the most expedient solution for such a scenario is to transition to an organisation like Simbient which is better equipped to maintain and enhance your application.

Simbient understands how the above challenges affect your organisation, and we’ve developed our application management services portfolio to address these needs.


Simbient’s Approach


Simbient has established a consistent, technology agnostic methodology to achieve successful outcomes from a variety of application management scenarios. The key to our methodology is the transformation of our relationship initially from a service provider to ultimately become a technology partner. Our process consists of:

  1. Transition: We learn about your application, dedicate specific resources, address gaps in documentation and establish test and development environments.
  2. Support: We assume responsibility for the everyday support and maintenance with a commitment to satisfy your service level agreements.
  3. Enhancement: As our exposure to your business continues we move from being a supplier of services to being a true technology partner. This allows us to contribute to ideas for enhancing your applications to take advantage of opportunities to leverage your core business systems to deliver a competitive advantage to your business
  4. Re-engineer: As a true technology partner we can advise on the most appropriate time to move to a new technology platform, or not to move, whatever the case may be
As your application management partner we seek to reduce your costs, improve quality and efficiency and streamline day to day operations to unlock additional value from your application portfolio.

From nearly 20 years of excellence in application development and management, we understand the enormous benefits that customised and integrated line of business applications can deliver to an organisation. We apply our experience from the earliest stages of our engagement to ensure we are sensitive to your business needs and to earn a position as a trusted technology partner who is committed to bringing about positive outcomes for your business.